Confidentiality: Users of our private website, including dealers and authorized personnel, are strictly prohibited from sharing or disclosing any pricing information obtained from the website. Additionally, users must not share their login credentials, such as usernames and passwords, with any third party. Failure to adhere to these confidentiality requirements may result in the termination of the user's account, revocation of access to the private website, and potential legal action. The user is responsible for maintaining the confidentiality and security of their account information and ensuring compliance with these terms.
Order Acceptance: Penguin Water reserves the right to accept or reject orders based on dealer territories, product branding, and distribution strategies. Internet orders are generally preferred unless the purchaser is near Penguin Water Systems (typically within 50 miles). Possession of product or price documentation does not imply a commitment or agreement by us to sell the listed products.
Prices: All listed prices are in US dollars and subject to a dealer-specific multiplier based on the "Dealer Tier Rating." While these prices usually correspond to our catalog's dated, printed price sheets, we reserve the right to modify prices without prior notice. We will strive to inform you if your order does not reflect the most current pricing. Online orders display the most recent prices. Please note that pricing information is confidential and should not be shared with third parties.
Terms: For phone orders, terms of sale are cash on order, while online purchases are subject to extended terms via Approve B2B Financing Service. We also accept MasterCard, VISA, and other major credit cards.
Shipping: Dealers are responsible for shipping costs and any additional charges incurred due to special shipping instructions (such as calling before delivery, unloading assistance, or lift-gate usage). If special instructions are not communicated to our Customer Service department before shipment, Penguin Water will not be held responsible for any resulting issues.
Damage/Lost Merchandise: Penguin Water is not liable for damage or loss of products by a freight carrier. Customers must inspect shipments for damage prior to accepting delivery or note any damage on the freight bill as "Subject to inspection for concealed damage." Any damage must be documented on the freight bill, and the customer will be responsible for any claims not noted on the delivery receipt.
Errors and Returned Goods: All returned goods must be accompanied by an RMA (Returned Merchandise Authorization) number, obtainable by calling 1-866-373-0330. Our manufacturers and we reserve the right to repair or replace defective merchandise and may issue a credit for defective or incorrect materials.
Cancellation or Changed Orders: Orders are typically processed immediately upon receipt; therefore, cancellations or changes to an order already in production may result in charges for labor or materials. Cancellations and/or change orders are subject to our acceptance.
Back Orders and Partial Shipments: We will make our best attempt to ship all orders in full; however, this may not always be possible. In such cases, we will attempt to contact the customer for instructions regarding the back order.
Drop Ship Services: Drop Ship orders requiring special handling must receive pre-approval from our Customer Service Department and may be subject to a minimum order value requirement. Freight charges for this service are the responsibility of the Dealer.
Inactive Account Termination: If a user fails to log in to their account for a period of 60 days, their account will be automatically closed to maintain the integrity and confidentiality of the dealer program. Users with closed accounts must contact Penguin Water to request account reinstatement. Reinstatement will be subject to the company's discretion and may require users to provide additional information or meet specific criteria before gaining access to the dealer program again. This clause is designed to ensure our program's security and protect all participating dealers' interests.
Confidentiality: Users of our private website, including dealers and authorized personnel, are strictly prohibited from sharing or disclosing any pricing information obtained from the website. Additionally, users must not share their login credentials, such as usernames and passwords, with any third party. Failure to adhere to these confidentiality requirements may result in the termination of the user's account, revocation of access to the private website, and potential legal action. The user is responsible for maintaining the confidentiality and security of their account information and ensuring compliance with these terms.
Order Acceptance: Penguin Water reserves the right to accept or reject orders based on dealer territories, product branding, and distribution strategies. Internet orders are generally preferred unless the purchaser is near Penguin Water Systems (typically within 50 miles). Possession of product or price documentation does not imply a commitment or agreement by us to sell the listed products.
Prices: All listed prices are in US dollars and subject to a dealer-specific multiplier based on the "Dealer Tier Rating." While these prices usually correspond to our catalog's dated, printed price sheets, we reserve the right to modify prices without prior notice. We will strive to inform you if your order does not reflect the most current pricing. Online orders display the most recent prices. Please note that pricing information is confidential and should not be shared with third parties.
Terms: For phone orders, terms of sale are cash on order, while online purchases are subject to extended terms via Approve B2B Financing Service. We also accept MasterCard, VISA, and other major credit cards.
Shipping: Dealers are responsible for shipping costs and any additional charges incurred due to special shipping instructions (such as calling before delivery, unloading assistance, or lift-gate usage). If special instructions are not communicated to our Customer Service department before shipment, Penguin Water will not be held responsible for any resulting issues.
Damage/Lost Merchandise: Penguin Water is not liable for damage or loss of products by a freight carrier. Customers must inspect shipments for damage prior to accepting delivery or note any damage on the freight bill as "Subject to inspection for concealed damage." Any damage must be documented on the freight bill, and the customer will be responsible for any claims not noted on the delivery receipt.
Errors and Returned Goods: All returned goods must be accompanied by an RMA (Returned Merchandise Authorization) number, obtainable by calling 1-866-373-0330. Our manufacturers and we reserve the right to repair or replace defective merchandise and may issue a credit for defective or incorrect materials.
Cancellation or Changed Orders: Orders are typically processed immediately upon receipt; therefore, cancellations or changes to an order already in production may result in charges for labor or materials. Cancellations and/or change orders are subject to our acceptance.
Back Orders and Partial Shipments: We will make our best attempt to ship all orders in full; however, this may not always be possible. In such cases, we will attempt to contact the customer for instructions regarding the back order.
Drop Ship Services: Drop Ship orders requiring special handling must receive pre-approval from our Customer Service Department and may be subject to a minimum order value requirement. Freight charges for this service are the responsibility of the Dealer.
Inactive Account Termination: If a user fails to log in to their account for a period of 60 days, their account will be automatically closed to maintain the integrity and confidentiality of the dealer program. Users with closed accounts must contact Penguin Water to request account reinstatement. Reinstatement will be subject to the company's discretion and may require users to provide additional information or meet specific criteria before gaining access to the dealer program again. This clause is designed to ensure our program's security and protect all participating dealers' interests.